For Tenants

Introduction to Housing Services

Our Housing Services cover the full range of our activities from the initial letting of our properties to managing our tenancies, including such diverse issues as rent payment and dealing with anti-social behaviour.

We have developed a comprehensive set of policies and procedures, the most important of which can be accessed from this website.

Housing Services are organised geographically on a 'patch' basis and you can find out:

• which 'patch' your property is in
• who your housing officer is
• how to contact your housing officer

...via this link.

Housing Officer patches

Our Service Standards

Freebridge has worked with tenants to draw up a set of service standards. They include things like how quickly we will answer the telephone, respond to letters and queries or what you can expect from our repairs or rent collection service.

Freebridge Service Standards

Tenant Handbook

The Tenant Handbook contains some useful information about your home, tenancy and other contacts we think might be useful. Tenants will receive a copy when they sign up for their home.

The handbook was updated in August 2009 tenants who signed up before then can download the new version by clicking on the link below.

Tenant Handbook