The 'Right to Repair'

Under Housing Law (Section 96 of the Housing Act 1985), you have the right to have certain repairs which are Freebridge's responsibility as landlord carried out within set timescales - these have been considered when Freebridge's own above repair timescales have been set. If any of these qualifying 'Right to Repair' defects are not completed within their legal timescale, you can request us to appoint another contractor to complete the repair job at no cost to you. If the second contractor then also fails to complete the repair on time, you may be entitled to financial compensation.

The full list of defects which qualify under the 'Right to Repair' is below. If you think you have the basis for a claim under this law, please contact us - asking to speak to the Customer Contact Manager:

Defect	Maximum Response Time (working days)
Total loss of electrical power	1
Partial loss of electrical power	3
Unsafe power (including lighting socket or electrical fittings)	1
Total loss of water or gas supply	1
Partial loss of gas supply	1
Blocked flue to open fire or boiler	1
Total or partial loss of space or water heating between 30 April and 1 November	3
Blocked or leaking foul drain or soil stack	1
Toilet not flushing (if no other working toilet)	1
Blocked sink, bath or basin	5
Tap which cannot be turned	5
Internal Leaking from water or heating pipe, tank or cistern	5
Leaking roof	7
Insecure external window, door or lock on ground floor	1
Loose or detached banister or handrail	3
Rotten timber flooring or stair tread (making safe)	5
Door Entry phone not working	5
Mechanical extractor fan in internal kitchen or bathroom not working	5