Road to Empowerment

Opportunity	Time Commitment	Skills Needed	What does it achieve?
Level 1
Visiting the 'By Tenants' website pages	At your leisure	Basic IT	Greater awareness of issues which affect you and Freebridge
Visiting Freebridge's website www.freebridge.org.uk	At your leisure	Basic IT	Greater awareness of issues which affect you and Freebridge
Reading 'The Compact'	At your leisure	Basic IT / literacy	Greater awareness of issues which affect you and Freebridge
Level 2
Completing Tenant Satisfaction Surveys	Surveys issued at least once a month to random selection of tenants	Basic literacy (with help from us if required)	Helps Freebridge to identify areas for service improvement
Responding to issues raised in 'Streets Ahead'	Approx. 3 times a year	Basic literacy (with help from us if required)	Helps Freebridge to identify areas for service improvement
Becoming a member of the tele-contact register	Approx. 4 times a year	Ability to give feedback	Enables Freebridge to 'market test' new ideas
Level 3
Becoming a 'Village Voice'	Basic requirement to attend 1 meeting each month. Greater involvement available - if you want it	The ability to listen to the views of others and relay those views to TOWN	Brings about improvements to your community. Past successes have included traffic-calming & environmental improvements
Joining an existing Residents' Association	Basic requirement to attend 1 meeting each month. Greater involvement available - if you want it	The ability to have a say on matters affecting your community	Brings about improvements to your community. Past successes have included CCTV & estate-based services
Setting up a new Residents' Association	Probably full-time in the beginning	Enthusiasm	It makes your community a better place to live
Joining the Freebridge Tenant Academy	1 morning per week during programme	The desire to learn a new skill	Positive engagement & improved communication between tenants & Freebridge
Becoming a 'Streets Ahead' Newshound	Basic requirement of 10 - 15 hours per month	The desire to contribute with stories, pictures or both	Positive engagement & improved communication between tenants & Freebridge
Visiting one of the Roadshow events	Basic requirement to visit once a year	To have an opinion on the services you receive	Positive engagement & improved communication between tenants & Freebridge
Nominating someone for the Tenant Awards	Attendance at the annual Tenant Awards ceremony	The desire to celebrate the excellent work that tenants are doing	Positive engagement & improved communication between tenants & Freebridge
Level 4
Attending a TOGether meeting	1 morning per month, or less. Opportunity to 'dip in' to topics that really interest you and 'dip out' of those that don't	To have an opinion on the services you receive and the desire to help inform policies	Positive engagement and input between tenants ↦ Freebridge
Becoming a Sheltered United representative	Basic requirement to attend 4 meetings a year	The ability to raise awareness of Sheltered Scheme issues	Tenants & Freebridge working in partnership
Becoming an Area Forum member	Basic requirement to attend 3/4 meetings a year	The ability to raise awareness of community issues, particularly with regard to environmental improvements	Tenants & Freebridge working in partnership
Becoming a member of Freebridge's strategic tenant group TOWN (Tenants of West Norfolk)	Basic requirement to attend 1 meeting each month. Sub-groups of TOWN meet more regularly	The ability to ensure the best possible 'deal' for all tenants and be part of the decision-making body	Tenants & Freebridge making decisions in partnership
Becoming a Tenant Board Member	Basic requirement to attend 1 meeting every 6 weeks	The ability to ensure the best possible 'deal' for all tenants and be part of the decision-making body	Tenants & Freebridge making decisions in partnership