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What is an emergency repair

Emergency Repairs are:

Plumbing:

• Total loss of water
• Burst Water Main
• Flooding
• Total or partial loss of gas supply
• Gas leak
• Blocked flue to open fire or boiler
• WC not flushing (where there is no other WC in dwelling)
• Blocked foul drain, soil pipe or sole WC
• Total heating loss from 31st October to 1st May
• Hot water loss from 31st October to 1st May
• Leaking from water or heating pipe, tank or cistern
• Shower not working (where disabled adaptation)

Electrical:

• Total loss of electrical power
• Major fault with electrical supply
• Unsafe electrical fittings - e.g. exposed wiring
• Failure of lift (where there is only one lift)
• Failure of 'warden call' equipment
• Faulty smoke alarm
• Communal lighting (where failure puts health and safety at risk)

Carpentry:

• Insecure external window, door or lock
• Unsafe stairs
• Leaking roof

Bricklayer:

• Impact causing property element to be unsafe

Other:

• Offensive or racist graffiti
• Any other repair which puts the health and safety or security of the tenant or a third part at immediate risk

Get in touch:
To report a repair and for emergency repairs, please call 03332 404 444