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Freebridge and COVID-19

UPDATE - 10/12//21


As you will have seen and heard in the news, the government has announced that from Monday (the 13th December 2021) England “will move to Plan B in response to the risks of the Omicron variant” in respect of COVID-19.

What does this mean to me as a Freebridge customer?

Our offices, and community centres, will be remain open.

And our repairs services will continue as normal with us completing Emergency, Urgent, and Routine repairs within the normal target times.

If you are visiting a Freebridge office or one of our community centres, we respectfully ask that you continue to wear a face covering in any communal areas - if you fail to do so (and are not someone with a medical condition that stops you from wearing one) we reserve the right to refuse you service.

Also please continue to maintain social distancing when queuing and moving around the buildings, and please make use of the hand sanitiser available.

Visiting you in your homes

If anyone working for Freebridge visits you in your home, they will take the necessary precautions by wearing a face covering and maintaining a safe distance from you when they visit. We would ask that before they arrive you open windows in the room(s) where the work is to take place and then assist by maintaining a safe distance from them.

Before we visit you, we will contact you to ask a number of questions before we send anyone out, so we can manage the risks to those planning to come to your home.

If you are self-isolating, please let us know when you contact us to book your visit, we will then advise you of the procedure that you will need to follow if we attend.


There is a lot of information about the coronavirus online.

If you are concerned you could have the virus or want more information, then please go to see the advice on the NHS website here: https://www.nhs.uk/conditions/coronavirus-covid-19/

And further information is also available on the Government’s main website here: https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response


Freebridge has carried out a COVID-19 risk assessment which is available for you to view at your request. Please contact enquiries@freebridge.org.uk