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Freebridge Community Housing tenant joins the Housing Ombudsman’s new Resident Panel

13/04/21

Freebridge are delighted to announce that Anne Manning, a Freebridge tenant, has been successful in gaining a place on the Housing Ombudsman’s new national Resident Panel.

The panel, which will be made up of residents from a wide cross-section of landlords who are members of the Housing Ombudsman Scheme, will meet online to discuss key areas of the Ombudsman’s work such as:

  • the development of their three-year corporate plan,
  • helping the service get a better understanding of residents’ experiences of making complaints,and
  • investigating the themes that arise through complaints they receive.

Anne Manning, who is also a member of Freebridge’s Tenant Panel, said: “Having been on Freebridge’s Tenant Panel for a number of years I have always been interested in the how complaints are dealt with and have been actively involved in looking at complaints cases received by Freebridge. I am very happy to be part of the Ombudsman’s new Residents Panel, which will ensure that the voice of tenants will be clearly heard in discussions the Ombudsman has about complaints which have been made to housing associations across the country."

Sophie Bates, Director of Housing at Freebridge said “Over the last couple of years Freebridge have completed a great deal of work improving the process we follow in respect of any complaints that are made to us. That said we are always looking to make further improvements to what we do so it’s great that Anne has gained a place on this new Resident Panel as it should help us to gain a greater understanding about some of the wider thinking being had about complaints, including best practices that may be happening elsewhere.”

Richard Blakeway, the Housing Ombudsman, said “I’m absolutely delighted to appoint our first Resident Panel after an overwhelming response from residents. The panel will provide valuable insight and feedback on our plans to grow and develop the Ombudsman, alongside our extensive engagement with landlords.

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Freebridge are current recruiting to its Tenant Panel, which was set up in 2011 to give customers an opportunity to provide a direct voice into the heart of the organisation’s structure to help support and shape its services. Anyone interested in either finding out more, or wanting to make an application to join the panel, should visit the vacancies page of Freebridge’s website here.


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