Person laying flooring
CALL US ON 03332 404444
Phone 03332 404444

Looking after your home

We want to help you to look after your home by repairing and making improvements, as appropriate, to your home.

To report a repair, please call 03332 404 444 (Monday-Thursday 8.45am – 5.15pm and Friday 10:00am – 4:45pm). We will take details of your repair and let you know how this will be resolved. Alternatively, sign up for our secure tenant area and report a repair on-line.

If you have an emergency repair outside of our opening hours, please call 03332 404 444, which will divert to our 24 hour emergency service. Please make sure that you only call this number with real emergencies. Anybody who abuses this service, or who gives false or misleading information, may be subject to paying the extra costs which we incur.

At Freebridge, our staff are here to help and will ask for as much information as possible from you so that we can deal with your enquiry efficiently.

Please note, we may put back a repair if planned maintenance, or work through the Decent Homes programme is set to take place. We will explain this to you if this is the case.

Damp, condensation & mould

If you are experiencing damp problems in your home, then please read this leaflet that explains ways to help manage moisture in your property. If you have followed this advice and are still having problems with condensation and mould then please call us on 03332 404 444.

Fire Safety

Freebridge take fire prevention and safety very seriously. We have an annual programme for testing and servicing smoke alarms, both in your home and any communal areas. However smoke detectors are just one part of ensuring your family are safe from fire. For further information on how to prevent fires, as well as what to do in the event of a fire, please see our Fire Safety Booklets – which are available for our tenants and sheltered scheme residents.

Fire Safety
Fire Safety

Get in touch:
Email: enquiries@freebridge.org.uk
Telephone: 03332 404 444