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DEVELOPING HOMES AND CREATING OPPORTUNITIES FOR PEOPLE WITHIN WEST NORFOLK

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Phone 03332 404444

Tenant Panel News

If the Tenant Panel might be something you would be interested in please get in touch.

Latest Tenant Panel Summer News

One of our members of the Tenant Panel, Sandy, has provided an update on what they've been working on over the last few months.

Tenant Panel at work before the pandemic

The Tenant Panel hopes that everyone is keeping well and that more and more of you will have received dates for your first (and maybe your second) doses of the Covid-19 vaccine by now.

In the last couple of months, the Tenant Panel have continued with a busy agenda with lots to discuss while there are many positive changes taking place across Freebridge.

We are continuing to meet virtually via Zoom while the country opens up and we get back to some normality in our own lives, this flexibility makes it much easier to continue to contribute, but we hope to catch up together face to face at some point soon. We have had quite a few different teams from Freebridge come and talk to us recently, and together with the support of the Director of Customer and Communities we have had more opportunities to get involved with customer centred services.

In March we received a quarterly update from the Board through the Vice-Chair Simon Smith, he provides an overview of what is happening on a strategic level with much change having taken place on the Leadership Team in the last few months. The Board receive a quarterly written report from the Tenant Panel where we update them on what we have been discussing, and Simon attends the Tenant Panel meeting immediately after each Board meeting to speak on behalf of them and feedback on comments and queries raised by the Panel. Our comments in the last report centred around the Board’s influence in improving performance, the importance of fencing of properties to tenants, and to note the appreciation of the Placeshaping team who have supported tenants over the winter months when the second lockdown further compounded the needs of some of our tenants.

The Panel received an update from the Housing Operations Manager on the work of the Income Team, and we were pleased to hear about the efforts of the team to help tenants who would have experienced difficulties over the past few months to help them manage their finances and maximise their income.

The Tenant Panel have been meeting with the new members of Leadership Team when possible, and they met with the new Director of Asset Management Graham Wilson who shared information on the focus and priorities for his team over the coming months. The Panel felt the ideas that he had to improve the repairs and asset management services were good and it was hoped that it would help to improve satisfaction.

In April the Panel congratulated Anne Manning in her successful application to join the Housing Ombudsman Residents Panel.

The Panel also had the opportunity to discuss Health and Safety Compliance and make comments regarding Freebridge's selfassessment against the Government's Charter for Social Housing Residents'.

If any of this sounds interesting to you, if you want to get involved to improve services for the benefit of all, and you would like to know more about becoming a Tenant Panel member please call us on 03332 404 444.

Sandy

Notes from the most recent Tenant Panel meetings can be found below:

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