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DEVELOPING HOMES AND CREATING OPPORTUNITIES FOR PEOPLE WITHIN WEST NORFOLK

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Tenant Panel News

Latest Tenant Panel Autumn News

One of our members of the Tenant Panel Anne Manning has provided an update on what they've been working on over the last few months.

Tenant Panel at work

Hello and welcome to the latest report from the Freebridge Tenant Panel.

Since the last issue of Streets Ahead we've had a couple of Panel meetings and two new members join us which is great news!

In June the Panel met with the Communications Business Partner who spoke to us on a number of issues including some proposed changes to the Complaints process, the new Communications Strategy and the recent results of the Customer Satisfaction surveying that Freebridge do each month.

We then spent some time with the Customer Services Manager who oversees the work of the First Contact Centre, which we did as part of a rolling programme of presentations the Panel are having from Managers across the organisation, so that we keep up to date with what's happening.

In July Simon Smith from Freebridge's Board attended to give his quarterly update on what the Board had been working on in the last few months.

As well as Simon we had Sophie Bates, Freebridge's Director of Housing come along to provide us with updates on both Welfare Reform and the changes being made in respect of Service Charges.

Then finally we had the chance to talk and listen to the Income Team Manager who was next on our programme of presentations from the Freebridge's managers across the organisation.

Thank you for reading my update, and don't forget if the life of a Tenant Panel member sounds like something you might like to get involved in then please do give Helen Richardson at Freebridge a call on 03332 404 444 or email her at helen.richardson@freebridge.org.uk and she'll be able to tell you more about what we do and how you can join in.

Here you will find minutes from the Tenant Panel meetings:

Get in touch:
Email: enquiries@freebridge.org.uk
Telephone: 03332 404 444

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