Lady using a phone
CALL US ON 03332 404444
Phone 03332 404444

What is an emergency repair

Emergency Repairs - We respond within 4 hours:

Definition: Repairs to remedy any defect which puts the health, safety or security of a tenant or third party at immediate risk or which affects the structure of the building.

  • Blocked flue to open fire or boiler
  • Blocked Toilet which will not flush (where there is no other toilet in the property)
  • Blocked foul drain, soil pipe or toilet (where there is no other toilet in the property)
  • Total loss of heating or hot water during the heating season from 31st October - 1st May
  • Serious water leak
  • Unsafe electrical fittings e.g. exposed wiring
  • Insecure external window, door or lock
  • Unsafe stairs
  • Serious roof leak

If you have any of these please call our 24 hour emergency service on 03332 404 444 (this will divert outside of office hours)

Other types of repairs are:

Urgent Repairs - We respond within 24 hours

Definition: Repairs to remedy a defect that does not cause immediate risk to the health, safety or security of a tenant or third party and although therefore not an emergency, still needs to be carried out quickly to ensure that the risk does not increase.

  • Leaking or faulty radiator valve
  • Faulty extractor fan
  • Defective cistern or overflow
  • Faulty communal TV aerial

Routine Repairs - We will respond within 28 days

Definition: Repairs carried out to remedy a defect which can be deferred without causing discomfort, inconvenience or nuisance to the tenant or a third party or the long term deterioration of the building.

  • Dripping/leaking taps or shower units
  • General joinery repairs e.g. floor boards, work tops, internal doors
  • Kitchen fittings
  • Easing of doors and windows and repairs to door/window furniture (handled etc.)
  • Plaster work
  • Tiling (including floors)
  • Fencing/gates/garage doors
  • Blocked or broken guttering

For these types of repair please contact us on 03332 404 444 during office hours and our First Contact Team will be happy to help. Alternatively you can sign up for the Tenant Web Portal to log your repairs online.