It’s important to us that you know where and how to report a repair when you need to.
When you contact us to report a repair our trained coordinators will diagnose your request and prioritise the work that needs doing - giving the most appropriate appointment for the job needed to you.
For a list of Freebridge and tenant responsibilities, please see here.
If you have any questions about responsibility or need any assistance please contact us via by calling 03332 404 444 and pressing option 1, or by emailing [email protected].
Emergency repairs deal with any defect that could affect the health, safety, or security of a customer, or someone in their home. It’s also if there’s an immediate risk which affects the structure of the building. We aim to respond to these within 24 hours.
Examples of an emergency repair:
An urgent repair is to fix a defect that does not cause immediate risk to the health, safety or security of a customer or someone in their home. Although it’s not an emergency, it still needs to be carried out quickly to make sure that it doesn’t get worse. We aim to respond to these within 7 days.
Examples of an urgent repair:
A routine repair will be carried out to fix a defect which is neither emergency or urgent and isn’t causing discomfort, inconvenience or nuisance to the customer or someone in their home. It also won’t affect the long-term deterioration of a building. We aim to respond to these within 28 days.
Examples of routine repairs:
I NEED HELP
To report a repair, please call our CX Team on 03332 404 444 (Monday - Thursday 8.45am – 5.15pm and Friday 08:45am – 4:45pm). We will take details of your repair and let you know how this will be fixed. You can also report a repair by emailing us.
Or report online via the links below
If you have an emergency repair outside of our opening hours, please call 03332 404 444, which will divert to our 24-hour emergency service.
We may put back a repair if planned maintenance is set to take place. We will explain this to you if this is the case.
If you've seen signs of damp and mould in your home, it's vitally important to get rid of it as soon as possible.
Here is a full guide to help you understand more about damp and mould, as well as how you can prevent it from happening – and why you should contact Freebridge as your landlord as soon as you become aware of it.
Follow the link below to find out more about Damp and Mould
Damp & Mould | Freebridge Community Housing | Freebridge Community Housing
You can also report Damp and Mould in your home at the top of this page.
