I Need Help

At Freebridge we're here to help, click on one of the below links for support with:

Other agencies who can provide help to you:

Ways We're Helping You This Winter

We know how hard things may be for the majority of our customers going into the winter months this year, so we've put some things in place to try and lessen the strain for some of those more vulnerable households.

So this winter we're going to be:

  • Holding events at various points in the day at our Discovery Centre in North Lynn to provide a warm hub for people to visit
  • Providing warm meal packs, energy packs and hygiene packs to those customers in greatest need
  • Contacting our vulnerable customers by calling them regularly to check in on their wellbeing, providing support where we can
  • Making things such as tinned soups in the kitchens, and blankets place in the communal rooms of our sheltered schemes
  • Working with Radio West Norfolk's Toy Appeal to make sure no children go without Christmas presents this year

If you need additonal help please do contact our Tenancy Support Team at tenancysupport@ freebridge.org.uk or call us on 03332 404 444.

Winter Warm Hub

From the middle of November through to the end of February we'll be opening up Discovery Community Centre in North Lynn every Thursday morning from 10am to 12noon, and every Thursday evening from 6pm - 8pm, to provide a safe warm space.

For more information visit our facebook page facebook.com/discoverycommunitycentre or you can call us on 01553 667777.

Other organisations are also running similar spaces, and the Norfolk Community Foundation have produced a map of over 120 Community Hot-Spots that they've been involved in setting up all across the county, find out more by clicking here.

Priority Services Register

Do you know about the Priority Services Register? You can sign up to a Priority Services Register (PSR) to receive extra help from your energy or water company in case of any outage. It's free to sign up and your could be eligible if you:

  • have reached your State Pension age
  • are disabled or have a long-term medical condition
  • are recovering from an injury
  • have a hearing or sight condition
  • have a mental health condition
  • are pregnant or have children under 5
  • have extra communication needs, such as if you do not speak
    or read English well

Please Speak To Us

We don’t want to see any of our customers struggling, so through our Support Fund we have provided help to those of you that have needed it with food parcels and vouchers, fuel, phone top-ups, energy credit and more.

If you need help from our Support Fund, you can refer yourself by contacting:

[email protected]

or calling 03332 404 444 and ask to speak to our Tenancy Support Team

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