Freebridge Community Housing is one of the largest providers of housing in Norfolk with homes across west and north Norfolk, making a difference for our customers and our communities.
Our goal is to provide quality homes and excellent services for current and future generations so that the people and communities of west and north Norfolk can thrive. And we are achieving this in a number of ways.
Including by providing homes to meet local needs. Today we have around 7,500 homes in our ownership and we are developing more affordable properties. We’re also improving our existing homes - we want to create homes, communities, and local spaces of which we can all be proud.
For information on Our Leadership Team and Heads of Service, please head here.
2006 – the year that Freebridge was set up to receive the stock transfer of homes from the Borough Council of King’s Lynn and West Norfolk after tenants voted significantly in favour.
7,500 – we own and manage around this number of homes.
934 – the square miles distance of the area we cover.
220 – how many people we are proud to call our colleagues.
£30M – our annual turnover.
Our customers are at the heart of everything we do and we are committed to providing an excellent service and offering additional support as needed. We’re focused on meeting the needs of our customers, listening to them, and shaping services to reflect what people want.
We also strive to make an impact by spending time getting out into our communities and lending a hand, where we can. We work closely with our partners, looking for ways to deliver services, support, and facilities that our communities need.
At Freebridge, our values guide everything we do. They help us make the right decisions, treat people fairly, and provide services we can all be proud of.
They are not just words. They shape how we work with customers, how we improve our homes and services, and how we support our communities.
Customers are at the heart of what we do.
We listen carefully, aim to get things right first time, and always look for ways to improve your experience. We want you to feel respected, involved, and confident that we will do what we say we will do.
We take responsibility for our actions.
When something goes well, we take pride in it. When things go wrong, we learn and put them right. Being open and accountable helps build trust and keeps our standards high.
We work better together.
By supporting each other and working closely with customers and partners, we can achieve more. Teamwork helps us provide consistent services and find solutions that really work.
Everyone matters at Freebridge.
We value difference, encourage involvement, and want people to feel welcome, included, and heard. Creating a sense of belonging helps build stronger communities and better relationships.
We are always looking forward.
We encourage new ideas, positive challenge, and continuous improvement. By being open to change, we can respond to customers’ needs and build better services for the future.
Our values help us stay focused on what matters most: providing safe, affordable homes and supporting strong, thriving communities. They guide our everyday behaviour and help us work openly
But of course, we couldn’t do any of this without our dedicated team of colleagues who every day work to make a difference for our customers and our communities.
Social homes are designed to be more affordable than private rentals. Managed by not-for-profit housing associations and local councils, they provide vital security and stability for individuals and families.
Social housing is more than just a roof over someone’s head - it’s a foundation for a safer, healthier life.
Social homes and our health and wellbeing
When people have a secure place to live, they can truly thrive. Social homes offer more stable tenancies than private rentals, giving families the chance to settle, build community connections, and plan for the future without fear of sudden rent hikes or eviction.
How do social homes work?
In West & North Norfolk, people can apply for a social home through the Home Choice system - learn more on our Find a Home page.
Social housing is the only type of housing linked to local incomes, helping to keep rents affordable and stopping financial pressures from becoming unmanageable. It plays a key role in reducing poverty and preventing homelessness.
To truly meet the need, we believe more social homes must be built. Expanding access to affordable housing is vital for our communities.
