About Freebridge

Freebridge Community Housing is one of the largest providers of housing in Norfolk with homes across west and north Norfolk, making a difference for our customers and our communities.

Our goal is to provide quality homes and excellent services for current and future generations so that the people and communities of west and north Norfolk can thrive. And we are achieving this in a number of ways.

Including by providing homes to meet local needs. Today we have around 7,500 homes in our ownership and we are developing more affordable properties. We’re also improving our existing homes -  we want to create homes, communities, and local spaces of which we can all be proud.

Freebridge in numbers

2006 – the year that Freebridge was set up to receive the stock transfer of homes from the Borough Council of King’s Lynn and West  Norfolk after tenants voted significantly in favour.


7,500
– we own and manage around this number of homes.


934
– the square miles distance of the area we cover.


220
– how many people we are proud to call our colleagues.


£30M
– our annual turnover.

Our customers are at the heart of everything we do and we are committed to providing an excellent service and offering additional support as needed. We’re focused on meeting the needs of our customers, listening to them, and shaping services to reflect what people want.


We also strive to make an impact by spending time getting out into our communities and lending a hand, where we can. We work closely with our partners, looking for ways to deliver services, support, and facilities that our communities need.

OUR
EMPLOYEES
ARE OUR
BIGGEST
ASSET

But of course, we couldn’t do any of this without our dedicated team of colleagues who every day work to make a difference for our customers and our communities.

Leadership Team at Freebridge

Anita Jones CEO Freebridge Community Housing
Anita Jones

Chief Executive

Anita joined Freebridge in August 2020 from Havebury Housing in Bury St Edmunds, where she was Director of Operations and Deputy Chief Executive since 2012.

Sophie Bates

Director of Operations

Sophie has been with Freebridge since the stock transfer of properties from the Borough Council of King’s Lynn and West Norfolk in 2006. Prior to her appointment as Director of Housing in April 2019, where she oversees the Income, Tenancy, Lettings, PlaceShaping and Support teams within Freebridge, she was the Head of Housing for a number of years.

Consumer Standards Lead

Sophie is also responsible for overseeing the delivery of all landlord services and so is responsible for ensuring overall compliance with the Regulator of Social Housing’s Consumer Standards on GOV.UK. If you have any questions or concerns about compliance with the consumer standards, please contact Sophie via [email protected]

Matthew Brown

Chief Financial and Technology Officer

Matthew's previous roles include; Capital One Bank, Head of Finance and Business Planning for the National Construction College, and for the last 10 years he has worked in further education as Vice Principal at Huntingdonshire Regional College and Director of Finance & MIS at Walsall College.

Our Heads of Service

Sitting underneath our Leadership Team, we have a group at Head of Service level.

These are:

  • James Banks, Head of Safety: Health and Safety Lead James’s is the Head of Safety and has a remit which covers fire safety, health, and safety corporately and for the tenants/customers and wider emergency events and planning.

     As part of this role James is the nominated lead for Health and Safety as detailed in the Social Housing (Regulation) Act 2023.  James as detailed in this act is the nominated FCH colleague responsible for:

    • monitoring Freebridge’s compliance with health and safety requirements

    • assessing risks of failure to comply with health and safety requirements

    • notifying the Regulator of Social Housing (RSH) of any risk of failing to meet any health and safety and safety requirements, and any material failings by Freebridge to comply with health and safety requirements

    • provide advice on addressing risks and failures to Freebridge allowing compliance with health and safety requirements

    Health and Safety requirements covers a range of issues but under this act we are defining the homes, the customers and colleagues and the compliance with both health and safety requirements in a safe and decent home and the compliance checks and safety checks that assure this.please contact us via [email protected]

  • Abbie Panks, Head of Communication and Engagement

  • Clare Flynn, Head of Finance

  • Julie Davies, Head of People

  • Laura Handford, Head of New Homes and Commercial

  • Ross Edwards, Head of Customer and Communities

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