At Freebridge, we believe every customer should have the opportunity to help shape our services and strengthen our communities.
Our “myFreebridge” platform makes it easy for tenants, residents, and community members to get involved whether you have just a few minutes or want to take on a bigger role
How can you get involved?
• Choose from a flexible engagement options, from quick polls and feedback forms to joining our Customer Insight Panel
• Share your views through online and in-person events, surveys, and community forums.
• Help us improve services, influence decisions, and build a better future for everyone.
Every voice matters and you can make a real difference ny ensuring your feedback leads to positive change.
Our Community Voices are the people who sign-up and participate on the myFreebridge engagement platform. It's a space for you to share ideas, discuss important topics, provide feedback on policy, planning and contribute to the future of Freebridge Community Housing. From polls to surveys, Customer Forums to Idea Boards, the platform gives you an insight on what is happening within Freebridge and an opportunity to play a part and have your voice heard.
Our Customer Insight Panel is there to provide Freebridge with customer based assurance that the Regulator of Social Housing Consumer Standards are being met; value for money is being achieved in service delivery to all Freebridge Customers; and is in line with Freebridge’s vision for Building Better Futures.
Let us know if you'd like to be considered as a Customer Insight Panel member when a place becomes available:
We want to make a difference in our local communities. One way we do this is by getting out into our communities during our Out and About Community Impact Weeks, meeting with and finding out what our customers need, carrying out repairs, taking part in community clean-ups, and lending a hand, where we can.
Coming Soon. Have Your Say: Reasonable Adjustment Policy Consultation
At Freebridge Community Housing, we are committed to ensuring our services and sites are as inclusive and accessible as possible for all residents.
To help us achieve this, we have developed a new Reasonable Adjustment Policy. This policy sets out how we will support residents who may need additional help, ensuring that everyone can access our services fairly and receive the assistance they need to live comfortably in their homes.
The policy covers how we:
Support residents with reasonable adjustments to services
Train and equip our teams to reduce barriers to access Provide clarity and transparency in how requests are considered
Meet our legal duties under the Equality Act 2010
We want to make sure this policy reflects the needs and experiences of our residents - and that's where you come in.
We are now running a consultation to gather your feedback.
Your views will help us shape the final version of this important policy, ensuring it truly works for everyone.
Read updates from past consultations via Shape the Future in minutes | Freebridge Community Housing