About Freebridge

Freebridge Community Housing is one of the largest providers of housing in Norfolk with homes across west and north Norfolk, making a difference for our customers and our communities.

Our goal is to provide quality homes and excellent services for current and future generations so that the people and communities of west and north Norfolk can thrive. And we are achieving this in a number of ways.

Including by providing homes to meet local needs. Today we have around 7,500 homes in our ownership and we are developing more affordable properties. We’re also improving our existing homes -  we want to create homes, communities, and local spaces of which we can all be proud.

Freebridge in numbers

2006 – the year that Freebridge was set up to receive the stock transfer of homes from the Borough Council of King’s Lynn and West  Norfolk after tenants voted significantly in favour.


7,500
– we own and manage around this number of homes.


934
– the square miles distance of the area we cover.


220
– how many people we are proud to call our colleagues.


£30M
– our annual turnover.

Our customers are at the heart of everything we do and we are committed to providing an excellent service and offering additional support as needed. We’re focused on meeting the needs of our customers, listening to them, and shaping services to reflect what people want.


We also strive to make an impact by spending time getting out into our communities and lending a hand, where we can. We work closely with our partners, looking for ways to deliver services, support, and facilities that our communities need.

OUR
EMPLOYEES
ARE OUR
BIGGEST
ASSET

But of course, we couldn’t do any of this without our dedicated team of colleagues who every day work to make a difference for our customers and our communities.

Leadership Team at Freebridge

Anita Jones CEO Freebridge Community Housing
Anita Jones

Chief Executive

Anita joined Freebridge in August 2020 from Havebury Housing in Bury St Edmunds, where she was Director of Operations and Deputy Chief Executive since 2012.

Sophie Bates

Director of Operations

Sophie has been with Freebridge since the stock transfer of properties from the Borough Council of King’s Lynn and West Norfolk in 2006. Prior to her appointment as Director of Housing in April 2019, where she oversees the Income, Tenancy, Lettings, PlaceShaping and Support teams within Freebridge, she was the Head of Housing for a number of years.

Consumer Standards Lead

Sophie is also responsible for overseeing the delivery of all landlord services and so is responsible for ensuring overall compliance with the Regulator of Social Housing’s Consumer Standards on GOV.UK. If you have any questions or concerns about compliance with the consumer standards, please contact Sophie via [email protected]

Matthew Brown

Chief Financial and Technology Officer

Matthew's previous roles include; Capital One Bank, Head of Finance and Business Planning for the National Construction College, and for the last 10 years he has worked in further education as Vice Principal at Huntingdonshire Regional College and Director of Finance & MIS at Walsall College.

Our Heads of Service

Sitting underneath our Leadership Team, we have a group at Head of Service level.

These are:

  • James Banks, Head of Safety

  • Abbie Panks, Head of Communication and Engagement

  • Clare Flynn, Head of Finance

  • Julie Davies, Head of People

  • Laura Handford, Head of New Homes and Commercial

  • Ross Edwards, Head of Customer and Communities

James Banks

Health and Safety Lead

James' role is to also support residents with issues concerning health and safety and to support Freebridge by highlighting risk and issues where concerns are identified. Find information about the Building Safety Act on GOV.UK. If you have any questions or concerns about health and safety issues relating to your home, please contact us via [email protected]

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