| Freebridge Community Housing

We’ve made a major change in how we support our customers.

Our new Customer Experience (CX) Team is now your first point of contact ready to help with repairs, tenancy queries, and general support.

This team isn’t just about answering phones. It’s about resolving issues for you quickly and making sure you get the help you need without being passed around.

We’ve listened to your feedback and built this team to deliver on our commitment to put customers first not just in words, but in action.

So, whether you’re calling, emailing, or reaching out to us online, you’ll get a consistent, responsive service that’s focused on solutions for you

How the team can help

The team are on hand to help you with any queries you have around

Repairs and maintenance - logging a repair, or following up on a query
Lettings queries e.g. general enquiries, viewing appointments
Income queries e.g. rent balance checks, payment support
Reporting Anti-Social Behaviour (ASB)

Need help? Contact our CX Team today: 📞 03332 404444 and press option 1 | ✉️ [email protected]