| Freebridge Community Housing

We’ve made a major change in how we support our customers.

Our new Customer Experience (CX) Team is now your first point of contact ready to help with repairs, tenancy queries, and general support.

This team isn’t just about answering phones. It’s about resolving issues for you quickly and making sure you get the help you need without being passed around.

We’ve listened to your feedback and built this team to deliver on our commitment to put customers first not just in words, but in action.

So, whether you’re calling, emailing, or reaching out to us online, you’ll get a consistent, responsive service that’s focused on solutions for you

How the team can help

The Customer Experience team are here to support you with a wide range of queries, including:

Repairs and MaintenanceLogging a new repair, chasing up an existing one, or getting advice on what to do next.
LettingsWe can help with general lettings enquiries, including:o Updating tenancy details (e.g. name changes, adding or removing tenants)o Providing guidance on succession, mutual exchange, and tenancy changeso Supplying and processing tenancy forms
Income QueriesWe can take rent payments over the phone.
Reporting Anti-Social Behaviour (ASB)If you're experiencing or witnessing ASB, you can report concerns to us via phone, live chat, or email. We'll make sure your report is logged and passed to the relevant team for follow-up.

Need help? Contact our CX Team today: 📞 03332 404444 and press option 1 | ✉️ [email protected]