myfreebridge is your way to speak up, shape services, and make a real difference. It’s how you can challenge us, influence decisions, and help improve how Freebridge manages your home, supports your neighbourhood, and builds a better future.
Whether you rent from us, live with someone who does, own a Freebridge home, or are part of a Freebridge community - your perspective matters.
Join the hundreds of people already getting involved and helping to drive change. However you choose to take part, there’s a role for you:
Share ideas from home as a Community Voice*
Get more hands-on as a Customer Insight Panel member
* Take part in surveys, groups, drop-ins, or local conversations
You don’t need experience - just your voice.
This is your opportunity to be heard, to challenge, and to help shape what happens next.
Find out how to get involved and start making a difference today here
Click below to access the platform and register on myFreebridge
Could you be a Freebridge Mystery Shopper?
We’re looking for customers to help us see things differently.
As a Mystery Shopper, you’ll test our services just like any other customer – then tell us what worked, what didn’t, and how we can do better.
Your feedback will help us improve everyday services for everyone who lives in a Freebridge home.
✔ Simple to get involved
✔ Flexible to fit around you
✔ A real chance to influence change
Interested? Join us and help shape better services
Taking part in consultations
We regularly run consultations to hear your views before we make decisions that affect your home, services and neighbourhoods.
Consultations are your chance to tell us what works, what doesn’t, and what you’d like us to do differently. Your feedback helps shape our plans, priorities and improvements.
What is a consultation?
A consultation is when we ask for your views on a specific topic - for example:
changes to a policy
improvements to a service
new ideas we’re exploring
things that matter in your community
We’ll explain what we’re asking about, why it matters, and how your feedback will be used.
How you can take part
You can get involved in different ways, including:
online surveys
drop-in sessions and events
group discussions
one-to-one conversations
community visits and ‘Out & About’ sessions
We try to offer more than one way to take part so everyone has the chance to have their say.
What happens to your feedback
We don’t ask for your views unless we’re prepared to listen.
After each consultation, we:
review all feedback
consider what can change and what can’t (and why)
share what we’ve heard
explain what we’re doing as a result
You’ll see this through “You said, we did” updates on our website and in our communications.
Who can take part?
Any Freebridge customer can take part, you don’t need experience or special knowledge. We want to hear from people with different views and experiences so we can make better decisions for everyone.
If you need information in a different format or extra support to take part, just let us know and we’ll help.
Current and upcoming consultations
We’ll share details of current and upcoming consultations here, including how to take part and closing dates.