Help shape our services – join our Customer Insight Panel

Your views are really important to us. If you’d like to help, make our services better for everyone, we’d love you to consider joining our Customer Insight Panel.

The Panel brings Freebridge customers together to share experiences, look at feedback, and helps shape how we do things. What you tell us helps influence real decisions and is shared with senior leaders and our Board.

You don’t need any special skills or experience – just a willingness to share your views and listen to others.

What it’s like to be on the Panel

As a Customer Insight Panel member, you’ll:

• Talk about what’s working well and what could be better

• Look at customer feedback and service information in plain English

• Help test ideas and suggest improvements

• Know that your views are taken seriously and fed into decision‑making

You won’t be on your own. We’ll support you with clear information, training and friendly staff to help you feel confident and comfortable.

What’s involved

• The Panel usually meets once a month

• You can take part in person or online

• Meetings are relaxed and supportive – no jargon

• Gift vouchers provided. Reasonable expenses are covered, including

  travel and agreed caring costs, in line with Freebridge’s Reward and Remuneration Policy

Taking part is completely voluntary, and you can step back at any time.

A safe space to speak up

The Customer Insight Panel is a respectful and supportive environment. Nothing you say will ever affect your tenancy or the services you receive, and we’ll explain clearly how confidentiality works.

Everyone is welcome

We want the Panel to reflect our communities. We welcome customers of all ages, backgrounds and abilities, and we’re happy to make reasonable adjustments to help you take part.

If you need support with access, communication or how meetings work, just let us know.

Operations Committee - Expression of Interest

We're also looking for another customer to join our Operations Committee as an Independent Member – and we’d love to hear from you if you would like to find out more

This is your chance to bring your voice and experience to the table, helping us make decisions that truly reflect what matters to our customers. You’ll work alongside other committee members to review and challenge how we manage repairs, customer satisfaction, safety, and more – all while making sure our services stay focused on what really counts: people.

You don’t need to be an expert just someone who cares about their community, is willing to learn, and wants to make a difference - Make an expression of interest here

Other ways to get involved

If regular meetings aren’t right for you, that’s absolutely fine. The Customer Insight Panel is just one of the ways you can have your say. You can also share your views through surveys, events, drop‑ins and other Community Voice opportunities.

Every bit of feedback helps.

Interested? Applying is simple – just tell us a bit about yourself and why you’d like to be involved via the application form below.

If more people apply than there are places, we’ll make sure everyone is offered other ways to stay involved and have their voice heard.