Customer Insight Panel

The Customer Insight Panel brings Freebridge customers together to share experiences, look at feedback, srcutinise our services and help shape how they are delivered.

What customers tell us through the Panel influences real decisions and is shared with senior leaders and our Board, ensuring customer voice is part of how we improve.

What it’s like to be on the Panel

As part of the Customer Insight Panel, customers:

• Talk about what’s working well and what could be better

• Look at customer feedback and service information in plain English

• Help test ideas and suggest improvements

• See how their views are taken seriously and fed into decision-making

Support is always available, with clear information, training, and friendly staff to help panel members feel confident and comfortable.

How the Panel works

• The Panel usually meets once a month

• Customers can take part in person or online

• Meetings are relaxed, supportive, and free from jargon

• Gift vouchers are provided, and reasonable expenses are covered, including travel and agreed caring costs, in line with Freebridge’s Reward and Remuneration Policy

Participation is voluntary, and customers can step back at any time.

A safe space to speak up

The Customer Insight Panel is a respectful and supportive environment. Nothing shared will ever affect a customer’s tenancy or the services they receive, and confidentiality is clearly explained and maintained.

The Panel brings Freebridge customers together to share experiences, look at feedback, and helps shape how we do things. What you tell us helps influence real decisions and is shared with senior leaders and our Board.

Everyone is welcome

We want the Panel to reflect our communities. We welcome customers of all ages, backgrounds and abilities, and we’re happy to make reasonable adjustments to help you take part.

If you need support with access, communication or how meetings work, just let us know.

Operations Committee - Expression of Interest

We're also looking for another customer to join our Operations Committee as an Independent Member – and we’d love to hear from you if you would like to find out more

This is your chance to bring your voice and experience to the table, helping us make decisions that truly reflect what matters to our customers. You’ll work alongside other committee members to review and challenge how we manage repairs, customer satisfaction, safety, and more – all while making sure our services stay focused on what really counts: people.

You don’t need to be an expert just someone who cares about their community, is willing to learn, and wants to make a difference - Make an expression of interest here

Other ways to get involved

If regular meetings aren’t right for you, that’s absolutely fine. The Customer Insight Panel is just one of the ways you can have your say. You can also share your views through surveys, events, drop‑ins and other Community Voice opportunities.

Every bit of feedback helps.

Interested in joining the panel? Applying is simple – just tell us a bit about yourself and why you’d like to be involved via the application form below.

If more people apply than there are places, we’ll make sure everyone is offered other ways to stay involved and have their voice heard.