| Freebridge Community Housing

Social Tenant Access to Information Scheme

The Social Tenant Access to Information Requirements (STAIRs) give social housing customers the right to access more information about how their landlord manages homes and services. STAIRs are designed to strengthen transparency, accountability and customer influence, helping customers better understand how decisions are made and how services are delivered.

At Freebridge, we are committed to being open, honest and transparent. We want it to be easy for customers to find information about the services we provide, how we spend money, how decisions are made and how we perform. We will make information clear, accessible and available in a range of formats where needed.

Customers can also nominate a representative to act on their behalf when requesting information. This could include a family member, advocate, councillor, MP, solicitor or another trusted representative. Information relating to organisations that provide housing management services on behalf of Freebridge may also be available where it falls within the scope of STAIRs.

Frequently Asked Questions

What does STAIRs mean?

STAIRs stands for Social Tenant Access to Information Requirements. It is a new requirement that gives social housing customers clearer access to information about how their landlord manages homes and services. It is intended to support openness, transparency and accountability.

What information will Freebridge publish?

From October 2026, Freebridge will publish key information about how we run and manage our social housing services. This will include information about governance, spending, housing stock, performance, customer engagement, policies and strategies. We will review this information regularly so it stays accurate and up to date.

How can I ask for information?

From April 2027, customers and their representatives will be able to ask Freebridge for specific information about how we manage homes and services. We will consider requests fairly, respond within the required timescales, and explain clearly if there is a legal or regulatory reason why some information cannot be shared.

How STAIRs will be introduced

Publication Scheme (from 1 October 2026)

From October 2026, Freebridge will publish key information about how we manage our homes and services through a dedicated STAIRs section of our website. This will include information about:

· Governance and decision-making

· Spending and financial information

· Housing stock management

· Performance

· Housing services and customer engagement

· Lists and registers

· Social housing policies and strategies

This information will be reviewed regularly to ensure it remains accurate and up to date. [

Information Requests (from 1 April 2027)

From April 2027, customers and their representatives will be able to request specific information about how Freebridge manages its social housing services.

We will:

· Acknowledge and consider requests fairly

· Respond within the required timescales

· Provide information wherever we can

· Explain clearly if information cannot be shared for legal or regulatory reasons

Information will be available in accessible formats on request.

Browse information

We're currently preparing and publishing information in line with the new STAIRs requirements. More information will be available here from October 2026.

Request information

If you would like to request information about how Freebridge manages its homes and services, please contact us using the details below.

Email: [email protected]
Telephone: 03332 404 444
Write to us: Freebridge Community Housing, Juniper House, Austin Street, King's Lynn, PE30 1DZ

You can also find out more about STAIRs on the Government's website.