62

Complaints received

That's down by 17 compared to the previous quarter.

7597

Repairs completed

We completed 7597 responsive repairs. That's a 1% increase on the previous 3 months.

34 Days

Average time taken to complete routine repairs

Our electricians completed repairs on average within 7 days, and our plumbers in 20 days Our target is 28 days.

437

Gained no access repair appointments

We gained access to 437 properties, where we'd previously not been able to gain access.

2572

Stock condition surveys

These are to check the health and safety and condition of the property.

82

New homes

This is the amount of homes we began construction on in quarter 4.

100%

Energy performance

Of newly completed homes had an EPC rating of C+.