Our Performance

At the beginning of each month we will update the details below that show how we have performed in certain key areas in the last year.

Our Performance in 2022 to date

92%

Of our emergency repairs were completed within Four hours. Our target for this year is to achieve above 90%

92%

Of our urgent repairs were completed within 24 hours our target for this year is to achieve above 90%

251

complaints have been received between the 1st April 2021 and the end of December

76%

Of the complaints we received were dealt with within the time set out in our policy our target for this year is to achieve above 100%

38

days to re-let a home once it becomes empty our target for this year is to achieve below 20 days

82%

Of our tenants were satisfied with how we have handled cases of anti-social behaviour our target for this year is to achieve above 90%

69%

of our tenants were satisfied with the cleanliness and safety of our communal areas our target for this year is to achieve above 85%

Our 2021 Performance

Dec

Nov

Oct

Sep

Aug

Jul

Jun

May

Apr

92%

Of our emergency repairs were completed within Four hours. Our target for this year is to achieve above 90%

94%

Of our urgent repairs were completed within 24 hours our target for this year is to achieve above 90%

50%

Of the complaints we received were dealt with within the time set out in our policy our target for this year is to achieve above 100%

26

days to re-let a home once it becomes empty our target for this year is to achieve below 20 days

50%

Of our tenants were satisfied with how we have handled cases of anti-social behaviour our target for this year is to achieve above 90%

69%

Of our tenants were satisfied with the cleanliness and safety of our communal areas our target for this year is to achieve above 85%

81%

Of our emergency repairs were completed within Four hours. Our target for this year is to achieve above 90%

91%

Of our urgent repairs were completed within 24 hours our target for this year is to achieve above 90%

41%

Of the complaints we received were dealt with within the time set out in our policy our target for this year is to achieve above 100%

32

days to re-let a home once it becomes empty our target for this year is to achieve below 20 days

67%

Of our tenants were satisfied with how we have handled cases of anti-social behaviour our target for this year is to achieve above 90%

69%

Of our tenants were satisfied with the cleanliness and safety of our communal areas our target for this year is to achieve above 85%

93%

Of our emergency repairs were completed within Four hours. Our target for this year is to achieve above 90%

96%

Of our urgent repairs were completed within 24 hours our target for this year is to achieve above 90%

63%

Of the complaints we received were dealt with within the time set out in our policy our target for this year is to achieve above 100%

51

days to re-let a home once it becomes empty our target for this year is to achieve below 20 days

100%

Of our tenants were satisfied with how we have handled cases of anti-social behaviour our target for this year is to achieve above 90%

69%

Of our tenants were satisfied with the cleanliness and safety of our communal areas our target for this year is to achieve above 85%

93%

Of our emergency repairs were completed within Four hours. Our target for this year is to achieve above 90%

91%

Of our urgent repairs were completed within 24 hours our target for this year is to achieve above 90%

We had

60

live complaints at the end of the month

We received

147

complaints so far this year at the end of this month

76%

Of the complaints we received were dealt with within the time set out in our policy our target for this year is to achieve above 100%

38

days to re-let a home once it becomes empty our target for this year is to achieve below 20 days

100%

Of our tenants were satisfied with how we have handled cases of anti-social behaviour our target for this year is to achieve above 90%

69%

Of our tenants were satisfied with the cleanliness and safety of our communal areas our target for this year is to achieve above 85%

92%

Of our emergency repairs were completed within Four hours. Our target for this year is to achieve above 90%

91%

Of our urgent repairs were completed within 24 hours our target for this year is to achieve above 90%

We had

47

live complaints at the end of the month

We received

131

complaints so far this year at the end of this month

71%

Of the complaints we received were dealt with within the time set out in our policy our target for this year is to achieve above 100%

50

days to re-let a home once it becomes empty our target for this year is to achieve below 20 days

75%

Of our tenants were satisfied with how we have handled cases of anti-social behaviour our target for this year is to achieve above 90%

94%

Of our emergency repairs were completed within Four hours. Our target for this year is to achieve above 90%

88%

Of our urgent repairs were completed within 24 hours our target for this year is to achieve above 90%

We had

41

live complaints at the end of the month

We received

115

complaints so far this year at the end of this month

93%

Of the complaints we received were dealt with within the time set out in our policy our target for this year is to achieve above 100%

39

days to re-let a home once it becomes empty our target for this year is to achieve below 20 days

63%

Of our tenants were satisfied with how we have handled cases of anti-social behaviour our target for this year is to achieve above 90%

94%

Of our emergency repairs were completed within Four hours. Our target for this year is to achieve above 90%

94%

Of our urgent repairs were completed within 24 hours our target for this year is to achieve above 90%

We had

35

live complaints at the end of the month

We received

85

complaints so far this year at the end of this month

95%

Of the complaints we received were dealt with within the time set out in our policy our target for this year is to achieve above 100%

23

days to re-let a home once it becomes empty our target for this year is to achieve below 20 days

100%

Of our tenants were satisfied with how we have handled cases of anti-social behaviour our target for this year is to achieve above 90%

94%

Of our emergency repairs were completed within Four hours. Our target for this year is to achieve above 90%

94%

Of our urgent repairs were completed within 24 hours our target for this year is to achieve above 90%

We had

19

live complaints at the end of the month

We received

58

complaints so far this year at the end of this month

98%

Of the complaints we received were dealt with within the time set out in our policy our target for this year is to achieve above 100%

31

days to re-let a home once it becomes empty our target for this year is to achieve below 20 days

100%

Of our tenants were satisfied with how we have handled cases of anti-social behaviour our target for this year is to achieve above 90%

92%

Of our emergency repairs were completed within Four hours. Our target for this year is to achieve above 90%

93%

Of our urgent repairs were completed within 24 hours our target for this year is to achieve above 90%

We had

04

live complaints at the end of the month

We received

20

complaints so far this year at the end of this month

100%

Of the complaints we received were dealt with within the time set out in our policy our target for this year is to achieve above 100%

56

days to re-let a home once it becomes empty our target for this year is to achieve below 20 days

N/A

Of our tenants were satisfied with how we have handled cases of anti-social behaviour our target for this year is to achieve above 90%

We use cookies for marketing analytics
Reject
Accept