At the beginning of each month we will update the details below that show how we have performed in certain key areas in the last year.
92%
Of our emergency repairs were completed within Four hours. Our target for this year is to achieve above 90%
92%
Of our urgent repairs were completed within 24 hours our target for this year is to achieve above 90%
251
complaints have been received between the 1st April 2021 and the end of December
76%
Of the complaints we received were dealt with within the time set out in our policy our target for this year is to achieve above 100%
38
days to re-let a home once it becomes empty our target for this year is to achieve below 20 days
82%
Of our tenants were satisfied with how we have handled cases of anti-social behaviour our target for this year is to achieve above 90%
69%
of our tenants were satisfied with the cleanliness and safety of our communal areas our target for this year is to achieve above 85%
92%
Of our emergency repairs were completed within Four hours. Our target for this year is to achieve above 90%
94%
Of our urgent repairs were completed within 24 hours our target for this year is to achieve above 90%
50%
Of the complaints we received were dealt with within the time set out in our policy our target for this year is to achieve above 100%
26
days to re-let a home once it becomes empty our target for this year is to achieve below 20 days
50%
Of our tenants were satisfied with how we have handled cases of anti-social behaviour our target for this year is to achieve above 90%
69%
Of our tenants were satisfied with the cleanliness and safety of our communal areas our target for this year is to achieve above 85%
81%
Of our emergency repairs were completed within Four hours. Our target for this year is to achieve above 90%
91%
Of our urgent repairs were completed within 24 hours our target for this year is to achieve above 90%
41%
Of the complaints we received were dealt with within the time set out in our policy our target for this year is to achieve above 100%
32
days to re-let a home once it becomes empty our target for this year is to achieve below 20 days
67%
Of our tenants were satisfied with how we have handled cases of anti-social behaviour our target for this year is to achieve above 90%
69%
Of our tenants were satisfied with the cleanliness and safety of our communal areas our target for this year is to achieve above 85%
93%
Of our emergency repairs were completed within Four hours. Our target for this year is to achieve above 90%
96%
Of our urgent repairs were completed within 24 hours our target for this year is to achieve above 90%
63%
Of the complaints we received were dealt with within the time set out in our policy our target for this year is to achieve above 100%
51
days to re-let a home once it becomes empty our target for this year is to achieve below 20 days
100%
Of our tenants were satisfied with how we have handled cases of anti-social behaviour our target for this year is to achieve above 90%
69%
Of our tenants were satisfied with the cleanliness and safety of our communal areas our target for this year is to achieve above 85%
93%
Of our emergency repairs were completed within Four hours. Our target for this year is to achieve above 90%
91%
Of our urgent repairs were completed within 24 hours our target for this year is to achieve above 90%
We had
60
live complaints at the end of the month
We received
147
complaints so far this year at the end of this month
76%
Of the complaints we received were dealt with within the time set out in our policy our target for this year is to achieve above 100%
38
days to re-let a home once it becomes empty our target for this year is to achieve below 20 days
100%
Of our tenants were satisfied with how we have handled cases of anti-social behaviour our target for this year is to achieve above 90%
69%
Of our tenants were satisfied with the cleanliness and safety of our communal areas our target for this year is to achieve above 85%
92%
Of our emergency repairs were completed within Four hours. Our target for this year is to achieve above 90%
91%
Of our urgent repairs were completed within 24 hours our target for this year is to achieve above 90%
We had
47
live complaints at the end of the month
We received
131
complaints so far this year at the end of this month
71%
Of the complaints we received were dealt with within the time set out in our policy our target for this year is to achieve above 100%
50
days to re-let a home once it becomes empty our target for this year is to achieve below 20 days
75%
Of our tenants were satisfied with how we have handled cases of anti-social behaviour our target for this year is to achieve above 90%
94%
Of our emergency repairs were completed within Four hours. Our target for this year is to achieve above 90%
88%
Of our urgent repairs were completed within 24 hours our target for this year is to achieve above 90%
We had
41
live complaints at the end of the month
We received
115
complaints so far this year at the end of this month
93%
Of the complaints we received were dealt with within the time set out in our policy our target for this year is to achieve above 100%
39
days to re-let a home once it becomes empty our target for this year is to achieve below 20 days
63%
Of our tenants were satisfied with how we have handled cases of anti-social behaviour our target for this year is to achieve above 90%
94%
Of our emergency repairs were completed within Four hours. Our target for this year is to achieve above 90%
94%
Of our urgent repairs were completed within 24 hours our target for this year is to achieve above 90%
We had
35
live complaints at the end of the month
We received
85
complaints so far this year at the end of this month
95%
Of the complaints we received were dealt with within the time set out in our policy our target for this year is to achieve above 100%
23
days to re-let a home once it becomes empty our target for this year is to achieve below 20 days
100%
Of our tenants were satisfied with how we have handled cases of anti-social behaviour our target for this year is to achieve above 90%
94%
Of our emergency repairs were completed within Four hours. Our target for this year is to achieve above 90%
94%
Of our urgent repairs were completed within 24 hours our target for this year is to achieve above 90%
We had
19
live complaints at the end of the month
We received
58
complaints so far this year at the end of this month
98%
Of the complaints we received were dealt with within the time set out in our policy our target for this year is to achieve above 100%
31
days to re-let a home once it becomes empty our target for this year is to achieve below 20 days
100%
Of our tenants were satisfied with how we have handled cases of anti-social behaviour our target for this year is to achieve above 90%
92%
Of our emergency repairs were completed within Four hours. Our target for this year is to achieve above 90%
93%
Of our urgent repairs were completed within 24 hours our target for this year is to achieve above 90%
We had
04
live complaints at the end of the month
We received
20
complaints so far this year at the end of this month
100%
Of the complaints we received were dealt with within the time set out in our policy our target for this year is to achieve above 100%
56
days to re-let a home once it becomes empty our target for this year is to achieve below 20 days
N/A
Of our tenants were satisfied with how we have handled cases of anti-social behaviour our target for this year is to achieve above 90%
