Paying your rent

We want to make sure that you understand everything you need to know about paying your rent, what to do if you're worried, and that you understand any benefits that you may be able to claim.

If you have any questions about your rent account or what benefits you may be able to receive, please call or you can email us.

If you need help with paying your rent, please take a look at our Rent Support page



03332 404 444

Rent Support

Ways to pay your rent

  • You can call us on 03332 404 444 and choose option 2 to make a payment.

    You will need either your tenancy reference, leasehold reference, or invoice reference to hand. Please have a pen and paper handy to write down the authorisation code that confirms your payment.
  • Direct Debit is the easiest way to pay; it’s quick and simple, and keeps you in control. You can pay by Direct Debit weekly, fortnightly, 4-weekly or monthly on any day of the week/month. If your rent amount is small or if you only pay for service charges, then you can even set up a quarterly or annual DIRECT DEBIT.

    To set up a Direct Debit simply telephone us on 03332 404 444, and choose option 3 to speak to our Income Team – we’ll just need your bank details and we’ll do the rest.
  • You can pay by cash, cheque, credit or debit card at any Post Office or PayPoint outlet.
  • You can also pay by standing order. If you wish to pay by standing order our bank details are as follows:
    • Account name: Freebridge Community Housing
    • Account number: 66560683
    • Account sort code: 53 - 61 - 38
  • You will need to supply your rent reference to make payments in this way and this can be found on your payment card.


Payment Portal

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