If you are struggling to pay your rent or finding it hard to keep up with payments, please contact the Income team as soon as possible. We have a team of Income Advisors and a Tenancy Support Team who will work with you to try and help you to reduce your rent arrears.
We aim to help in as many ways as possible, such as:
Customers who do not pay on time could face legal action, but by working together we will make sure this is a last resort.
Please let us know as soon as you can by contacting our Income Team on 03332 404 444 and choosing option 3.
If you want to find out for yourself what benefits you may be entitled to, or want to work out your own budget plan then the following tools are available to access freely:
Payment SupportView Document
We have a dedicated Support Fund to help customers who find themselves in financial difficulty. We will work with customers who are referred to us to complete an initial financial assessment, before offering further assistance with vouchers for utility payments, food, or specialist items such as school uniforms.
If you need additional help please do contact our Tenancy Support Team at [email protected]
or call us on 03332 404 444, hold the line and then ask to speak to our Tenancy Support Team.
We understand that it can be very stressful if you are facing redundancy but we have teams here to support you and make sure you can access the support and help that you may need.
We’ve put together a simple guide to what your first steps should be when looking for alternative work and/or applying for financial support.
Other help available:
Redundancy - What You Need To KnowView Document