Tenancy Support

We understand that sometimes it can be difficult to make a success of turning a house into a home, where you feel settled and safe. Our Tenancy Support Team are here to provide free, non-judgemental advice and help to both new and existing customers.

We can provide help with:

  • Advice on moving home
  • Benefit and Universal Credit advice
  • Money management and budgeting
  • Aids and adaptations for your home
  • Domestic abuse, hate crime, or other forms of abuse or neglect
  • Hoarding and home safety
  • Personal support plans
  • Anti-social behaviour.

Our Tenancy Support team follow a strict code of conduct and will always treat your enquiry confidentially.

You can contact our team on 03332 404 444, holding the line and asking to speak to the Tenancy Support Team, or emailing them directly at [email protected]

Our Support Fund

We have a dedicated Support Fund to help customers who find themselves in financial difficulty. We will work with customers who are referred to us to complete an initial financial assessment, before offering further assistance with vouchers for utility payments, food, or specialist items such as school uniforms.

If you need additional help please do contact our Tenancy Support Team at [email protected] or call us on 03332 404 444, hold the line and then ask to speak to our Tenancy Support Team. 

More Information

Tenancy Sustainment Plan

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Tenancy Sustainment Report

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