Energy Support

Our Tenancy Support Team are here to help.

We've partnered up with Connect for Help, which will help our customers reduce their energy bills, stay warm and access the help available to them.

Connect for Help can:

  • Help you with issues related to your energy supplier, your bill or your meter
  • Check if you’re on the best energy tariff
  • Arrange a free money advice consultation
  • Help you find funding for further energy saving home improvements
  • Direct you to other local support in your area from charities and public bodies

If you would like to chat about how we could help, call us on 03332 404 444, hold the line and ask to speak to one of our Tenancy Support Advisors. Or you can email them directly at tenancysupport@freebridge.org.uk

You may be eligible for other grants

Warm home discount

One-off payment of £140 off your energy bill over Winter. You can apply for this through your energy supplier.

Eligibility: Low income or Guarantee Credit Element of Pension Credit

 

Cold weather payment

£25 for each 7 day period of very cold weather between 1 November and 31 March. This is automatically applied if you are eligible.

Eligibility: In receipt of: Pension Credit, Income Support, Income-based Jobseeker’s Allowance, Income-related Employment and Support Allowance, Universal Credit or Support for Mortgage Interest

 

Winter fuel payment

Payment depends on the year you were born: 1941-1955 £200, Pre 1941 £300, or living with someone over 80 years old £100-£150. This is automatically applied if you are eligible.

Eligibility: Born on or before 26 September 1955

Energy trust funds

This is dependent on individual circumstances and you can apply for this through your energy supplier.

Eligibility: Those with debts they are unable to repay.

 

Norfolk Assistance scheme

This is dependent on individual circumstances. You can apply via their online application or phone 0344 800 8020

Eligibility: low income or receive income-related benefits, such as Universal Credit or Employment and Support Allowance, have dependent children, have a disability or mental health problem

 

The biscuit fund

This is dependent on individual circumstances. You can email info@biscuitfund.org.uk to apply.

Eligibility: Low income struggling to pay for utilities

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