Our Tenancy Support Team are here to help.
We've partnered up with Connect for Help, which will help our customers reduce their energy bills, stay warm and access the help available to them.
Connect for Help can:
If you would like to chat about how we could help, call us on 03332 404 444, hold the line and ask to speak to one of our Tenancy Support Advisors. Or you can email them directly at [email protected]
We have a dedicated Support Fund to help customers who find themselves in financial difficulty. We will work with customers who are referred to us to complete an initial financial assessment, before offering further assistance with vouchers for utility payments, food, or specialist items such as school uniforms.
If you need additional help please do contact our Tenancy Support Team at [email protected]
or call us on 03332 404 444, hold the line and then ask to speak to our Tenancy Support Team.
Warm home discount
One-off payment of £140 off your energy bill over Winter. You can apply for this through your energy supplier.
Eligibility: Low income or Guarantee Credit Element of Pension Credit
Cold weather payment
£25 for each 7 day period of very cold weather between 1 November and 31 March. This is automatically applied if you are eligible.
Eligibility: In receipt of: Pension Credit, Income Support, Income-based Jobseeker’s Allowance, Income-related Employment and Support Allowance, Universal Credit or Support for Mortgage Interest
Winter fuel payment
Payment depends on the year you were born: 1941 - 1955 £200, Pre 1941 £300, or living with someone over 80 years old £100 - £150. This is automatically applied if you are eligible.
Eligibility: Born on or before 26 September 1955
Energy trust funds
This is dependent on individual circumstances and you can apply for this through your energy supplier.
Eligibility: Those with debts they are unable to repay.
Norfolk Assistance scheme
This is dependent on individual circumstances. You can apply via their online application or phone 0344 800 8020
Eligibility: low income or receive income-related benefits, such as Universal Credit or Employment and Support Allowance, have dependent children, have a disability or mental health problem
The biscuit fund
This is dependent on individual circumstances. You can email [email protected] to apply.
Eligibility: Low income struggling to pay for utilities