Are you ready to lead a high-performing, customer-focused allocations service in social housing?
We’re looking for a driven and experienced Allocations Team Leader to join Freebridge Community Housing. This is a fantastic opportunity to lead a busy, fast-paced team responsible for re-lets, mutual exchanges, and tenancy amendments — all while ensuring we’re letting properties to the right people in the right way. You’ll manage a team of Allocations Advisors, supporting them through a high volume of voids and driving performance against key KPIs, particularly around re-let times and efficiency.
Type and term of contract: Full-time, Permanent, with hybrid working
About Freebridge Community Housing:
Our Freebridge Community Housing goal is to provide affordable, safe, and quality homes for current and future generations, for those who need a place to call home. Freebridge was set up in 2006, to receive the transfer of the Borough Council of King’s Lynn and West Norfolk’s housing stock. We now have over 7500 properties across west and north Norfolk, in addition to building new homes for social and affordable rent, and to support those who want to move into shared home ownership. We’ve had numerous achievements, including delivering our tenants' promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living. At Freebridge, we live by our values: Belong, Own It, Think Customer, One Team One Purpose, and Be the Change.
What you’ll be doing:
Lead and inspire: Motivate your team to meet and exceed re-let KPIs and performance targets.
Ensure fair allocations: Support the team in assessing nominations to ensure timely and appropriate lettings.
Oversee key processes: Manage mutual exchanges, tenancy amendments, and all aspects of the lettings journey.
Coach and develop: Provide regular 1:1s, guidance, and performance reviews to support team growth.
Maintain compliance: Ensure adherence to safeguarding, domestic abuse protocols, and housing legislation.
Collaborate effectively: Work with local authorities and internal teams to optimise housing stock usage.
Handle customer concerns: Manage queries and complaints with professionalism and empathy.
Use data smartly: Produce and analyse performance data to drive service improvements.
Support communities: Promote sustainability and assist vulnerable customers in maintaining tenancies.
Experienced Leader: Proven background in lettings or allocations management, ideally within social housing.
Strong People Manager: Ability to support, coach, and drive a team to meet KPIs and deliver high performance.
Customer-Focused & Empathetic: Demonstrates compassion and professionalism when working with individuals with complex needs in challenging situations.
Resilient & Results-Driven: Motivated to achieve targets and continuously improve service delivery.
Collaborative & Adaptable: Works effectively with others and embraces change in a fast-paced environment.
Sector Knowledge: Understanding of private vs. social housing lettings, with estate agency experience considered if adaptable.
Operational Insight: Hands-on experience in housing supervision and allocations processes, including mutual exchanges and tenancy amendments.
Legally Informed: Solid grasp of safeguarding, domestic abuse protocols, welfare benefits, and tenancy legislation.
Excellent Communicator: Strong organisational, problem-solving, and interpersonal skills.
System Literate: Familiarity with Homechoice or similar social housing allocations platforms
What’s in it for you?
At Freebridge, we’re appreciative of our team and you can enjoy the following benefits from joining us, among many more:
Generous Holiday Leave: Enjoy 25 days holiday, plus bank holidays, increasing to 30 days after 5 years of service.
Exclusive Employee Discounts: Access amazing deals through our Reward Gateway.
Comprehensive Leave Policies: Enjoy 6 months full pay for maternity leave and 2 weeks full pay for paternity leave.
Health and Wellbeing Support: Access physio and counselling services, along with an employee assistance programme.
Charitable Leave: One day per year to volunteer for a cause you care about.
Discounted Gym Membership: Stay fit with discounted membership at Alive Leisure.
Work-life Balance: Enjoy an early finish on a Friday to kick-start your weekend!
Pension Scheme: A company contributory pension scheme with generous employer contributions
Diversity & Inclusion
Diversity is key to our values and culture. We create a workplace where every voice is heard and respected, embracing diverse perspectives to drive innovation. Our inclusive environment empowers colleagues, ensuring equal opportunities for all. We don’t discriminate against employees or potential employees based on protected characteristics. We’re happy to accommodate reasonable adjustments during the recruitment process to enable you to perform your best. As part of this commitment, we also offer accessibility tours for candidates to help ensure an inclusive and welcoming experience from the outset.
Closing Date: 15th August 2025
CLICK HERE: Apply now to join our team and make a difference to lives across West and North Norfolk.