Energy in your home

Heating and hot water control user manuals

Struggling to change your heating system’s programmer? Here are the user manuals for the controls in Freebridge homes.

Air Source Heat Pump

Ducasa & Quantum Controls

Gas Central Heating

Hot water timer for storage heaters

Oil Central Heating

Mitsubishi Ecodan Air Source Heat Pump

Energy efficiency guides

Boiler manuals

Whilst we have tried to provide manuals for all of our boilers in your homes, we may not have yours availabe here yet. If you're struggling to find your a manual for your boiler, please take a look at the ones provided in the link below.

Other boiler manuals

Money Saving Boiler Challenge

You could cut your gas use by 6 to 8% by changing a single setting on your combi boiler.

This guide shows you how to change a single setting on your gas combi boiler to make it more efficient.

It only takes a few minutes, and it can be changed back instantly, so there’s nothing to lose by trying it.

A combi boiler provides both heating and hot water. If you have a combi, you won’t have a separate hot water tank.

If you have a separate hot water tank, or you aren’t sure if you have one, we don’t recommend you make this change yourself. This is because water stored in a tank needs to be hot in order to stop bacteria from growing.

More Information

Money Saving Boiler Challenge Guide

View Document

Switch your energy supplier

Changing your energy supplier can be an easy way to save money. The following organisations are completely impartial and are approved by Ofgem (the energy industry regulator). Be sure to have your annual energy usage information available (your supplier can provide this) and they will compare suppliers and tell you what you could save.

U SWITCH

0800 051 5493
Visit Website


WHICH

0800 051 5493

Visit Website


GREEN ENERGY SWITCH

01733 646253

Visit Website

Our heating audits are carried out by GCS Compliance to check that servicing is carried out correctly.

Energy Performance Certificates

Performance Rating

The EPC displays the Energy Efficiency Rating and Environmental Impact Rating.

The performance of a property is rated in terms of the energy used per square metre of floor area; the energy efficiency based on fuel costs; and the environmental impact based on CO2 emissions. The numbered arrows show the current rating based on the existing energy performance of the property and the potential rating if the suggested improvements are implemented.

Frequently Asked Questions

What is an Energy Performanxe Certificate?

The Energy Performance Certificate (EPC) is a European Union (EU) initiative as part of the drive to improve energy efficiency across the EU member countries. An EPC provides two key pieces of information:

  • The energy efficiency of a property
  • The environmental impact of a property

You will be provided with an EPC certificate when you move into your home. The EPC provides a rating of a property’s energy efficiency and displays this as a graph, similar to those found on kitchen appliances.

Ratings come on a scale of A-G, with A being the best rating. This means that home owners and occupiers can compare the energy efficiency of different properties in a similar way to comparing the energy performance of fridges or freezers.

The EPC also includes a Recommendation Report which lists the potential improvements that can be made to a property in order to:

  • Cut fuel bills
  • Improve energy efficiency
  • Help cut carbon emissions

The EPC is split into the following four sections:

  • The performance and environmental impact of the property
  • Estimated energy use based on standard occupancy assumptions
  • A summary of energy performance features
  • The recommendations for improving the energy efficiency

How is an EPC produced?

An EPC can only be produced by a Domestic Energy Assessor (DEA) or a Home Inspector (HI) who is a member of an approved Government Accreditation scheme. The energy assessor will visit the property to determine the energy related features. These are then entered into a computer program which has a calculation model developed by the government and is known as Reduced Data Standard Assessment Procedure (RDSAP).

RDSAP is a cost-based rating system which uses pre-determined assumptions. It does not look at the appliances, but rather the performance of the building itself in areas such as heating and lighting. In other words, it provides an energy efficiency rating for the property itself rather than an occupancy rating.

When collecting the RDSAP data the energy assessor will need to determine the following:

  • Property type
  • Age of property
  • Type of construction
  • Property dimensions
  • Room and water heating systems
  • Insulation levels
  • Windows and glazing types
  • Types of lighting

This information will be entered into the calculation software and an EPC will be produced.

When is an EPC required?

Since 2009, as part of the Energy Performance of Buildings Directive (EPBD) issued by the EU, all buildings in the UK that are constructed, sold or offered for rent need an EPC.

  • An EPC is required whenever a property is marketed
  • The EPC is valid for 10 years
  • This applies to all sellers hoping to sell their property and to landlords offering a property for rent

What is the estimated energy use?

The estimated energy shows the estimated energy use, CO2 emissions and fuel costs of the dwelling.

The figures in the table are based on standardised assumptions about occupancy, heating patterns and geographical location. This means that the figures displayed will be different to the actual fuel cost.

The reasons for this are:

  • RDSAP uses a standard heating pattern of 9 hours each weekday and 16 hours a day at the weekend. It further assumes that the main living area is heated at 21°C and the remainder of the dwelling at 18°C. This may be different to the actual heating pattern of the person living there, but it enables properties to be compared on a like for like basis
  • The model assumes that the number of occupants is proportional to the floor area of the dwelling and hot water usage is calculated using the same proportions. Therefore, if a single person is living in a five-bedroom house, the energy used for hot water in the model and displayed on the EPC will be higher than the actual usage. This procedure allows all properties to be compared on an equal basis
  • The model assumes that all properties are based in the middle of England and uses the average outside temperature of that region for the heating calculations. A property in the southwest of England is likely to require less energy for heating than a comparable property in the northwest and this would be reflected in the actual energy bills
  • If the property has two space heating systems (a main heating system such as a gas boiler with radiators) and a secondary or ‘top-up’ heating system (e.g., an open coal fire), the model assumes that up to 15% of the space heating is provided by the secondary system. The efficiency of the secondary system is likely to be much lower than that of the main system and will therefore push the energy costs up. It may be that the secondary system is rarely used and would not contribute to 15% of the space heating, but so as to compare properties fairly, these are the standard assumptions made in the model
  • The energy use displayed in the EPC includes the energy consumed in producing and delivering the fuel to the dwelling, and thus will be greater than the energy actually used in the dwelling

What is the summary of energy performance related features?

The summary of energy performance related features section of the EPC shows the most crucial energy related elements of the property in the form of a table. The table is broken down into the different elements of the property such as:

  • Wall construction type
  • Roof construction type
  • Floor construction type
  • Windows and glazing
  • Main Heating system present
  • Main heating controls
  • Secondary heating system
  • Water heating
  • Low energy lighting

The table then shows how each of the different elements of the property are performing in terms of their current energy efficiency and environmental means least efficient and 5 stars means most efficient.

In some cases, due to the RDSAP calculation methodology, some of the elements have to be assumed. Floors are a typical example of this as it is usually not possible for the energy assessor to identify whether any additional floor insulation is present. This is because the survey is non invasive and the assessor cannot use a drill to lift floorboards or pull back carpeting.

Some of the descriptions could lead to concern for the homeowner and it is important to understand the reasoning behind these. For example, the energy efficiency of the hot water system may be given a single star rating because of the cost associated with electricity compared to the cost of gas. The environmental impact may also rate as a single star due to the carbon emissions associated with electricity generation. This does not mean that the system is of poor quality, poorly manufactured or poorly installed.

What are the reccomendations?

The recommendations section lists measures that can improve the energy efficiency and therefore the SAP rating of the property. The recommendations are separated into:

  • Lower cost measures - below £500 installation cost
  • Higher cost measures - above £500 installation cost

The measures are assessed cumulatively in a predetermined order and are only included if they make a measurable change to the energy efficiency of the building.

The recommendations section also displays typical savings per year and shows the energy efficiency and environmental impact ratings as a result of these improvements.

Finally, there is a description of each recommendation and explains how it can be used to improve the energy efficiency of the home. It also gives advice on how the recommendation can be applied/ installed.

For example, if a recommendation was given to replace an existing boiler with a more energy efficient Band A condensing boiler, the accompanying text would read as follows:

“Band A condensing boiler
A condensing boiler is capable of much higher efficiencies than other types of boiler, meaning it will burn less fuel to heat this property. This improvement is most appropriate when the existing central heating boiler needs repair or replacement, but there may be exceptional circumstances making this impractical. Condensing boilers need a drain for the condensate which limits their location; remember this when considering remodelling the room containing the existing boiler even if the latter is to be retained for the time being (for example a kitchen makeover).

Building Regulations apply to this work, so your local authority building control department should be informed, unless the installer is registered with a competent persons scheme, and can therefore self-certify the work for Building Regulation compliance. Ask a qualified heating engineer to explain the options.

We use cookies for marketing analytics
Reject
Accept