Sheltered Housing

Sheltered Housing is the perfect combination of independent living and a ready-made community, specifically designed for older people.

All of our schemes in West Norfolk have a dedicated Support Advisor who can help you to stay as independent as you can for as long as possible.

Our teams do not provide personal care, do not live on site and are not on call 24 hours a day. Instead, they are regular visitors who can help you to settle in and co-ordinate with various agencies on your behalf.

Frequently Asked Questions

Is Freebridge Sheltered Housing right for me?

We understand that our tenants’ needs change as their circumstances change. Our Sheltered Housing schemes are ideal if you are looking to downsize to a more manageable home, meet new friends and stay near family but still have the independence of your own front door.

Our schemes are specifically designed for those over 60 (or 55 with a medical need) and have some specific adaptations such as alarm pulls and ramps where needed.

All our schemes have communal areas where you and your neighbours can meet for a catch up or you can make new friends at one of the many coffee mornings and other events.

The homes are ideal for single people and couples, allowing you to continue living with your partner or spouse.

We have schemes across West Norfolk and most are close to shops and other amenities as well as public transport links. Alongside several in King’s Lynn we also have schemes in Hunstanton, Downham Market, and a number of local villages.

Can I bring my pet?

This depends on the type of home you move into and you will need to apply to us for permission to have a pet.

Is there a garden?

Some homes have private gardens and all of our sheltered housing schemes have communal areas for you to enjoy.

What if I need personal care?

The support team do not provide personal care but we can help you to arrange this with social services.

I am not very mobile – will I be ok?

If any aids and adaptations are required, this is something we can look into for you and help with. There are lots of ground floor homes or those with lifts and ramps.

There is also an alarm system in each property with pull cords in every room; we can also link a pendant to this alarm system so you can call for help at any time.

Can my family come to visit and can they stay over?

Visitors are welcome on the sheltered housing schemes, but you are responsible for your visitors’ behaviours.

There are also guest rooms available on most of our schemes, more information on how to book these can be found further down this page.

Who is responsible for repairs and maintenance?

Freebridge is responsible for repairs and general maintenance of the property, although decorating inside your home is your responsibility.

Do I need to be a current Freebridge tenant to move into a Freebridge Sheltered Scheme?

Anyone can bid on our homes but you need to be registered with West Norfolk Homechoice first, you can register with them at: homechoice.west-norfolk.gov.uk

Is parking available on the sheltered housing schemes?

There is limited parking available on the schemes although this is not allocated.

Are there activities on the scheme?

Each sheltered scheme has a communal area where there are some organised events.

What support will I receive?

Each sheltered scheme has a designated support adviser looking after the scheme; they will be on the scheme once a week. Your support adviser will be contactable during office hours. For emergencies, there is a pull cord system in the property, which is monitored 24 hours a day.

If you’d like to find out more about what living in a Freebridge Sheltered Scheme is like, contact the team at Freebridge on 03332 404444.

Support Advisors

Our Support Advisors role is to help customers to stay independent in their own homes and to signpost to other agencies who may help with this.


We offer a choice of services and depending on which you choose we can:

  • Provide morning calls via the intercom system, to see how the customer is. This could be 1-5 days a week, it’s up to the individual
  • Arrange visits to customers who would like them on a four weekly basis
  • Keep in touch to discuss how customers are managing with day to day living
  • Encourage and support the customer to seek help that is needed e.g. doctor, district nurse, home carer, chiropodist, optician, adaptations or Social Services for an assessment
  • Keep an eye on services that a customer is receiving and that they are working well, and help out when they are not
  • Contact relatives when asked to
  • Help to fill in forms and advise on benefits
  • Help show customers how to report any repairs
  • Help new customers to settle in, showing them what’s where on their scheme.
  • Help customers to keep in contact with the wider community
  • Updating your Support Plan if required, when circumstances change e.g. a return from hospital, change of service requirements.

We are unable to help with:

  • Cooking, shopping, cleaning, laundry, running errands, giving out medication or helping with personal care needs.
  • We are not on call 24 hours, but if help is required when we are not on duty, you can pull the cord and help will be available.

Communal Room Bookings at Sheltered Schemes

We have a number of sheltered schemes with Communal rooms to hire at:

The specific schemes can be found:

  • Terrington St Clement
  • Burnham Market
  • Snettisham
  • King's Lynn
  • Heacham
  • West Winch
  • Dersingham
  • Gayton
  • Downham Market
  • Outwell




If you would like to make a booking, please fill out the Booking & Terms and Conditions form and email it to Communal.Rooms@freebridge.org.uk

For any enquiries, please email Communal.Rooms@freebridge.org.uk

Guest rooms

Guest rooms at sheltered housing schemes are available. Please click here to view the schemes with guest rooms for hire.


For bookings please fill in this booking form and email it to guest.rooms@freebridge.org.uk or drop it into reception.

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