Credit card reader
CALL US ON 03332 404444
Phone 03332 404444

Paying Your Rent

With our rent increase for 2022/23 and with the rise of prices elsewhere too, we want to provide our customers with as much support as possible when it comes to paying your rent. Read more in our short leaflet Our Plan To Help Support You With Your Rent Payments.

Paying your rent in advance is one of the most important parts of your tenancy agreement.

We want to make sure that you understand everything you need to know about paying your rent, what to do if you're worried about paying rent and if applicable, you understand the benefits that you may be entitled to. The ‘Debt Advice, Money Management and Financial Inclusion’ section explains what you should do if you need help making a benefit claim and has a link to a benefits calculator for you to complete a check to see if you are entitled to a specific benefit.

If you have any questions regarding your rent account or what benefits you may be entitled to, please call us on 03332 404 444 or pop into the office to see us. Alternatively please visit our contact page for other ways you can get in touch with us.

Ways to pay your rent

Online via the payment portal 24/7 Payment Portal

Automated Touch Tone 24/7 - You can call 01553 666800 and make a payment via our automated payment line. On calling you will be given a number of options; to pay your home or garage rent select 1, for leaseholder service charges select 2, and to pay an invoice you have received from us please select 3
You will need either your tenancy reference, Leasehold Reference or Invoice Reference to hand. Please have pen and paper handy to record you authorisation code confirming your payment.

Direct debit is the easiest way to pay; it’s simple, quick and keeps you in control. You can pay by direct debit weekly, fortnightly, 4-weekly or monthly on any day of the week/month. If your rent liability is small or if you only pay for Service Charges then you can even set up a quarterly or annual direct debit.

To set up a direct debit simply telephone us on 03332 404 444 with your bank details and we’ll do the rest.

You can pay by cash, cheque, credit or debit card at any Post Office or PayPoint outlet.

You can also pay by standing order. If you wish to pay by standing order our bank details are as follows:

  • Account name: Freebridge Community Housing
  • Account number: 66560683
  • Account sort code: 53 - 61 - 38

You will need to supply your Rent Reference to make payments in this way and this can be found on your payment card.

Citizen’s Advice

Citizen’s Advice provide independent advice relating to housing, benefits and debts.

If you need support you can contact them at Norfolk Citizen’s Advice (King’s Lynn) on 0800 144 8848.

The Money Advice Hub

The Money Advice Hub who are based in King’s Lynn provide an integrated advice service covering a range of related topics, including Debt Advice, Housing Advice, Welfare Benefits, Money Advice, Digital Inclusion & Wellbeing.

If you need support you can contact them on 0333 305 7648.

If you have any questions you can contact our Customer Services team on 03332 404444.

Get in touch:

Email: income@freebridge.org.uk
Telephone: 03332 404 444