Retrofit

Once your home has been identified as a possible candidate for a heating upgrade we will write to you to confirm this. We work with several companies that complete heating upgrades for us, LivGreen and SureServe.

Our contractor will then contact you to arrange a survey. At this appointment they will check your home to see if it is suitable for an Air Source Heat Pump (ASHP) and solar panels (PV). They will check your loft insulation, cavity wall insulation and your roof.

Communication is very important to us, so if you have any questions, please give our Resident Liaison Coordinators a call:

Alison Younge: 01553 666821

Julie Morbey: 01553 666812

Email: [email protected]

Frequently Asked Questions

What if it isn't suitable?

We will look to see what else that we can do to improve the heat in your home – this may mean new storage heaters and more insulation.

What happens next?

Our contractor will contact you to let you know the work they will be doing and will then let you know a start date. Our programme runs from April to the end of March so your work could be completed at any time during this period.

How does air source work?

They work in a similar way to a fridge freezer but in reverse, extracting energy from the air and using it to warm your home. An evaporator contained in the heat pump absorbs the energy from the air, as this air is absorbed a refrigerant gas is boiled at a very low temperature. The system then compresses it to increase the temperature to a useable heat. This is then transferred into your central heating and hot water system ready to be transferred around your home.

What are the benefits?

Air source heat pump benefits include that it’s a more sustainable option than traditional oil or gas heating, so can help your home to become more energy efficient and reduce your carbon footprint.

Heat pumps require electricity to run, but they use the electricity more efficiently than other heating systems, with a typical heat pump using only about a quarter of the energy needed for a traditional gas boiler. Plus, if the electricity comes from renewable sources, such as solar panels emissions could be even lower.

Solar panels offer significant benefits, primarily by reducing electricity bills through self-generation and the combination of ASHP and solar, should reduce your electricity bills significantly.

How long does it take?

The air source can take between 3-5 days to install, and the solar panels will take between 1-2 days. Please be aware these are not fitted at the same time. The heating system will be fitted first and then the solar panels.

Where is it fitted?

The air source pump will be situated in your garden and there will be a control panel in your property. An immersion tank will also be fitted. And the solar panels will be fitted to your roof.

What do I need to do?

If the loft insulation is being topped up anything that is in the loft will need to be removed to allow full access.

Move furniture away from walls and clear space so the operatives have space to work.

Remove any belongs that you have stored in the airing cupboard, a new immersion tank is usually fitted.

Do I need to change my energy tariffs?

This depends on what tariff you are currently on, but our contractors will be able to point you in the right direction, however if you have any worries or concerns we can put a referral through to LEAP – Local Energy partnership, they will be able to help you get the best deal via their free advice service.

If you have any further queries regarding the proposed retrofit works at your property, please contact [email protected] who will endeavour to answer your enquiry as soon as possible

Image of solar panels on the roof of a home
Solar panels fit onto a roof
Image of an air souce heating unit outside
Air source heating unit

Page last updated 12 March 2026

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