Customer Broadband Support


Who doesn't love a good deal?

Who doesn't love a good deal? We’ve come across a great option that promises to give many Freebridge customers a sizeable saving on important services.

With that in mind, did you know that you could be eligible for cheaper broadband and phone packages?

Seeing if you’re able to access the cheapest services providers can offer, dubbed the social tariff, is a top tip from us at Freebridge – as it could provide you with a major monthly saving.

If you’re claiming Universal Credit, Pension Credit, Employment and Support Allowance, Jobseeker’s Allowance and Income Support (some providers might include additional benefits, like Personal Independence Payment and Attendance Allowance, too) then you have access to social tariffs.

Although some providers call them ‘essential’ or ‘basic’, these services are delivered in the same way as normal packages, just at a lower price.

Ofcom is encouraging companies to offer social tariffs to help support customers on low incomes – and using it could help you in the following ways:

• It’s cheaper than a regular package, with current prices ranging from £10-20 per month

• It offers fast and unlimited broadband, keeping you in touch with family and friends and allowing you to stream media effectively

• There are minimal set-up costs and it would cost you nothing to switch if your provider offers a social tariff 

• Prices won’t go up mid-contract and it costs nothing to leave early

Current providers include BT, EE, SMARTY, Community Fibre, NOW, Sky, Virgin Media, KCOM, Hyperoptic, G Network and VOXI.

Ofcom also says that it is urging TalkTalk and O2 to introduce social tariffs in the broadband and mobile markets respectively.

If this sounds like something you could be interested in, you can apply for most tariffs online. Your first port of call should be to check if your current provider offers a social tariff. If they don’t offer one, don’t worry! They could let you switch without a fee.

It’s also important to understand that the person receiving the benefit needs to be the main person on the contract before you begin this process.

You can visit the Ofcom page by heading here for more information and if you’d like to switch your broadband provider, you can view the switching broadband provider guide for helpful advice.

If you are interested in this but require more advice, you can always call us on 0333 240 4444 and we’ll do our best to support you.

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