Important message for our new customers who claim UC
2025-05-07
This is an important update for those customers who have recently seen Freebridge become your landlord.
If you claim Universal Credit (UC), you must report this change to the Department for Work and Pensions (DWP) as soon as possible.
How to report the change:
Online claimants
· Log into your UC account.
· Go to the homepage and click ‘Report a change’.
· Select ‘Where you live and what it costs’, then ‘Change of landlord’.
· Confirm Freebridge’s details and enter your rent and service charges (monthly or weekly, as stated in your tenancy agreement).
Telephone claimants
· Visit your local Jobcentre or call UC on 0800 328 5644.
You will need to provide Freebridge as your new landlord and confirm your rent and service charge amounts (monthly or weekly).
Please note: You must declare this change from 14th April 2025, even though this date has now passed.
If you want your Housing Cost Element paid directly to Freebridge, you must first update your landlord details with UC.
If you have any questions or need help, please contact us at [email protected] or call 0333 240 4444 (option 3).
Our dedicated will be happy to assist you.