Proposed Consumer Standards Consultation: Shape the Future of Housing Standards with Your Thoughts!


Welcome to a new era of housing regulation! The Social Housing (Regulation) Act 2023 has ushered in an exciting opportunity for change. In simple terms, this act equips the Regulator with enhanced capabilities to champion consumers' rights. Their enthusiasm is palpable as they step into this role, armed with the tools to excel.

You're invited to participate in an extraordinary endeavor – the Proposed Consumer Standards Consultation. This is your chance to contribute to the evolution of housing standards, ensuring they resonate with everyone.

Your chance to win text with a superhero

🎉 Your Chance to Win Big!

Imagine winning £100 or £50 worth of shopping vouchers of your choice – sounds tempting, right? Well, the opportunity is right at your fingertips! All you need to do is take part in our consultation.

Participating is a breeze. Simply register your details on the myFreebridge platform before beginning the consultation – this way, we'll know where to send the vouchers if you win.

🗓️ Mark Your Calendar

Make sure not to miss out – the consultation closes at midnight on October 13th, 2023.

🏡 What's the Consultation About?

It's all about enhancing homes and services for individuals residing in social housing. The Regulator is introducing updated consumer standards for housing providers. These standards ensure that landlords are accountable to their tenants, prioritizing the tenants' needs.

But there's more to the story...

The existing consumer standards also align with the Social Housing White Paper's Charter for Social Housing Residents. This alignment tackles crucial issues within the social housing sector. To support landlords in achieving these standards, the Regulator has created a Code of Practice for consumer matters. It's like a guidebook, helping both tenants and landlords navigate the new standards and stay on the right path.

We've designed the consultation to accommodate different time commitments: 20 minutes, 60 minutes, or an entire afternoon.

Your participation matters – completing our consultation survey provides valuable insights before we forward everything to the Regulator.

Head over to the consultation page on myFreebridge here.

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