If you have recently become a Freebridge Community Housing customer due to a change in who your landlord is, you will soon be contacted by a company called MLCS3.

As has been the case with our other homes, MLCS3 are carrying out something called a Stock Condition Survey on Freebridge’s behalf.

You will soon receive a letter from MLCS3 with details of your appointment, so rest assured, no one will arrive without notice. The letter will include a proposed date and time, along with contact information in case you need to reschedule.

This survey is an important part of our ongoing work to assess the condition of your home, and most of our properties have already been surveyed.

Your participation helps us plan future improvements and ensure our homes remain safe and comfortable.

When the surveyor visits, they will carry an official ID card featuring both Freebridge and MLCS3 branding. Please make sure to check this ID before allowing them into your home.

Appointments should last around 30 minutes and it’s vitally important that surveyors are allowed into your property to complete them.

Thank you in advance for your cooperation in helping us complete this important work.

You can call Freebridge on 03332 404 444 at any point if you have any questions or concerns.

We thank you in advance for your assistance with ensuring that this important survey takes place.

(If you have any questions, hopefully we have the answer for you in our FAQ list to the right of this page).

Frequently Asked Questions (FAQ)

1. What is a Stock Condition Survey? 

It’s a visual inspection of your home to assess its current condition. This helps Freebridge plan future maintenance and investment.

2. Do I need to prepare anything for the visit? 

Please ensure the surveyor can access all rooms, including the loft (if safe to do so), and that any pets are secured.

3. Will the surveyor need to move my belongings? 

No, surveyors will not move furniture or personal items. They will only inspect visible areas.

4. What if I’m not available at the proposed time? 

You can contact MLCS3 using the details in the letter to reschedule your appointment.

5. How do I know the surveyor is genuine? 

All surveyors will carry an official ID card with Freebridge and MLCS3 logos. Do not let anyone in without this ID.

6. Is the survey mandatory? 

Yes, we want to ensure that we are keeping you and your household safe in your home. It is very important, and your participation helps us maintain and improve your home and others in the community.

7. Will the survey affect my tenancy or rent? 

No, the survey is purely for maintenance planning and has no impact on your tenancy or rent.