2025-11-05
Tell us what you think
At Freebridge we want you to be happy with the service you receive from us, and to help us understand how we are doing we would like your feedback. We want you to tell us when we do something well, when we get something wrong, or any ideas you have for how we can improve what we do.
We monitor compliments, comments and complaints so that we can learn and improve and provide you with a high quality service that you are happy with.
Below you will find a video explaining our Complaints Process and for more information, please visit our webpage: https://www.freebridge.org.uk/free.../complaints-compliments
https://youtu.be/PQm721bkIxE?si=rJc8nsmRDBaQkrxb
In addition to making contact with Freebridge about these matters, you can also contact the Housing Ombudsman Service direct at any time and speak to their dispute support advisors who will provide assistance throughout the life of a complaint.
They can be contacted at:
📪 Housing Ombudsman Service
PO Box 1484
Unit D
Preston
PR2 0ET
📞 0300 111 3000
(9am-5pm Monday to Friday - Lines will be closed for staff training every Thursday from 3.30pm to 5pm)
🖱️ housing-ombudsman.org.uk