Become a Mystery Shopper and Help Shape Services at Freebridge!

2025-11-04

Want to help shape services at Freebridge? Now’s your chance!

We’re inviting tenants to join our Mystery Shopper programme, a simple and impactful way to share real-time feedback on key service areas such as:

* Reception experiences

* Home visits

* Telephone calls

* And more!

How It Works:

1. Register on myFreebridge

2. Visit any of our service areas

3. Share your feedback – it only takes a few minutes!

Your insights will help us improve tenant experiences and drive real change. Feedback is reviewed quarterly and used alongside repairs surveys to enhance our services.

Why Join?

By becoming a Mystery Shopper, you’ll play a vital role in setting a new standard for customer engagement in social housing. Your voice matters – and we’re listening.

👉 Sign up today: Mystery Shoppers | Freebridge Community Housing

Back to news
We use cookies for marketing analytics
Reject
Accept