Your feedback helps shape our services
2026-07-14
Customers will soon be able to share their views as part of our first wave survey for the Tenant Satisfaction Measures (TSM) for 2026/2027.
Over the coming weeks, some customers may be contacted by our independent research partner, The Leadership Factor (TLF), and asked to take part in a short survey about their experience of our services.
The survey gives customers the opportunity to tell us what's working well and where we can do better. The feedback we receive helps us understand what's most important to our customers and informs future improvements across our services.
There are two ways customers may be invited to take part:
Online survey: 17 July to 29 July 2026
Telephone survey: 5 August to 2 September 2026
The survey is carried out independently by The Leadership Factor to help ensure customers can provide honest and confidential feedback.
We encourage anyone who is contacted to take part. Every response helps us better understand our customers' experiences and continue improving the services we provide.
Thank you for helping us make a difference.