The digital home phone switchover will soon be complete
2026-11-09
We want to make all Freebridge customers aware that the digital home phone switchover will be complete by January 2027.
The UK’s traditional home phone network has been undergoing a major upgrade, with most landline calls set to be routed over broadband.
The old analogue landline network is being replaced with a new digital system called Voice over Internet Protocol (VoIP), which will be fully implemented by January.
The change has already been implemented in many areas, and while the process should be straightforward, some preparation can help ensure a smoother transition.
What does this mean?
Your existing phone number will remain the same and most handsets will continue to work on the new system. For households already using VoIP or internet‑based calls, or those relying solely on mobile phones, no action is needed.
For others, it is important to check whether any additional equipment - such as telecare devices, burglar alarms or fax machines - is connected to your landline.
Contact the manufacturers of these devices to confirm if they are compatible with digital services and inform your phone company of any equipment in use, especially if you are a vulnerable customer.
If you have broadband, the change may be as simple as moving your phone connection from the wall socket to your broadband router. Those without broadband should await guidance from their provider, as solutions will be offered to ensure continued service.
Be aware of key changes
It is worth noting that digital landlines will not work during power cuts, so keeping a charged mobile phone for emergencies is recommended.
Telephone companies, working alongside local authorities and telecare providers, are offering additional support for customers with specific needs, and anyone relying heavily on a landline is encouraged to contact their provider early.
Sharing this information with friends, family and neighbours can help ensure that everyone is ready for the switchover.
If you are concerned by the switchover or need any assistance, speak to your Communities Advisor or call us on 03332 4044444.